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Welcome to the ZenOne Podcast

Honest conversations with the people shaping the future of dentistry. From practice owners to industry disruptors, we dive into real stories, smart strategies, and behind-the-scenes insights you won’t hear anywhere else. No fluff—just the ideas and experiences that move dental practices forward.

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What does Operational Excellence look like?

In this episode Tiger and Jaclyn break down the operational side of a dental practice. What does operational excellence look like, what are the elements of a solid on boarding, how to create SOP, and how to make sure your process actually make an impact on your practice! 

More information: https://cornerstoneavenue.com/about-jaclyn/ 

Jaclyn’s LinkedIn: https://www.linkedin.com/in/jaclynkobza/ 

08/27/2024

1:07:07

Chapters

(00:00) Introduction 

(00:23) What is Cornerstone Avenue, Coaching or Consulting? 

(01:25) What is Operational Excellence? 

(07:30) How to take Action in creating process driven practice? 

(10:00) Simple Tasks vs Complex Tasks? 

(14:35) How to deal with Staff pushback when creating SOP and implementing processes? 

(18:56) Dentistry nightmares 

(20:55) What are the 3 most expensive things you have to get right?

(24:30) Most important HR system you have to get right! 

(29:35) Create a document “Working with Dr. Awesome” 

(32:35) The power of Checklist

(36:00) Off boarding checklist is a key to less stressful departure 

(40:30) Tech stack and digital infrastructure of your dental practice 

(44:05) How to setup ideal email for your dental practice

(51:00) Dental Compliance

(56:00) What is the final result of working with Cornerstone Avenue 

(57:00) What is Dental credentialing? 

(58:00) What are the Top challenges of Private Practices?  

(01:03:00) Is there good stress? 

(01:04:00) Closing Thoughts 

All Episodes