Dr. Benjamin A Johnson
The Challenge
The practice struggled with supply unpredictability — essential items were often out of stock during patient procedures, creating stressful situations for the team and the patients. There was no reliable system in place, ordering was chaotic, and costs were hard to control across multiple locations. The team needed a streamlined, predictable, and scalable solution.
Chapters
(00:00) What was the problem before ZenOne?
(00:42) What was your initial reaction when you found ZenOne?
(01:20) What was the process like for getting started with ZenOne?
(01:56) What was the final result after you started using ZenOne?
What was the problem before ZenOne?
Yeah. So I think what had happened in our situation is there’d been a number of times where we’d been in patient procedures and you’re in the middle of doing what you’re doing and you ask for something and the assistants are like, ooh, we’re out of that, or it hasn’t been shipped yet, or I don’t know where that’s at. And there was one particular situation I was in where we were doing a large procedure. We didn’t have a critical piece to finish that procedure. And it became this nightmare experience where the patient had to wait while we tried to find a buddy of mine in town that could actually loan us the piece that we needed versus having it there and having it on stock.
What was your initial reaction when you found ZenOne?
Well, my initial reaction was it seemed fantastic, you know, based on the experience of us just ordering willy nilly and having it be kind of unpredictable as far as how much it costs and if we’d have the supplies we needed. Reading over what the kind of what the reviews had said, when I looked into Zen was, it seemed pretty phenomenal. And then we talked to one of their reps and it wasn’t a hard sell. Once they described kind of what it did and the problems it would solve in our practice life with multiple practices that we had, it seemed like the best fit for our practice at the time.
What was the process like for getting started with ZenOne?
It was a bit. I mean, it took a few weeks to kind of get things under control. Anytime you have a big mess in a situation like ordering, which is such a large cost of our overhead, I didn’t expect it to be a five minute transfer or turnover on it. So it took a couple weeks to get things all settled. But once it was in place and we had people trained on how to order with it, it was awesome. And so I didn’t anticipate it’d be super simple. It was simpler than I thought it would be. But within a couple weeks, we’re up and rolling and man, we’ve been with you guys ever since.
What was the final result after you started using ZenOne?
If I’m putting it at 10 out of 10, I’d put it at a nine out of 10. And I only put it at a nine out of ten because I don’t have to deal with it anymore. Really. A system that works well and that is predictable is what we were looking for in this practice. And before, I wanted to have supplies when I needed them. I wanted the girls to stay on budget with what we had allocated towards supplies. And I didn’t want to worry about it myself. And I don’t have to do any of those things. We stay on budget. We have the supplies that we need when I need them. And my input of that is almost zero, which is exactly how a business should be run. You know, you want your providers doing what providers do and having them be over ordering suppliers or spending time. And that just didn’t seem like a good use of time. And so my input in that has been fantastic. And you know, I’ve been with Zynn supplies since 2018 and will never go away from them because of what they provide in freedom of my time and the ability for us to track the budget as well as for us to have the supplies that we need whenever we need them. It’s ideal for for a dental practice, in my opinion.
