FAQ

If you’re part of a buying group, no problem—we work with many of them and can often still find ways to help you save more.

You can manage all your locations under one Zen account. With centralized control, separate budgets, separate credit cards on file, and full visibility into each office’s orders—it’s all built in.

You can—but when you order through Zen, you get consolidated pricing, faster ordering, and better inventory tools. Plus, we often negotiate better deals than you’d get on your own.

Yes. Returns follow the distributor’s policy, and we’ll help facilitate the process to make it as painless as possible. In some cases, we even cover the return label cost on your behalf.

You can build your cart across multiple suppliers in one place. When you check out, payments are processed in two ways:

• Partner vendors: You pay directly through ZenOne using Stripe, and you’ll receive a single, itemized receipt for those orders.
• All other vendors: Orders are submitted through ZenOne, but you’re billed directly by the supplier—just like you do today.

In both cases, your team gets one seamless ordering experience, while your accounting stays clean and organized.

Not at all. Orders are fulfilled and shipped by the distributors themselves, so you get the same shipping speed and reliability you’re used to.

Yes. If the supplier offers free shipping based on order size or promotions, you’ll still qualify. ZenOne doesn’t interfere with those policies.

Yes—with some conditions:

• Partner vendors: You’ll see pricing as soon as you create your ZenOne account—no setup required.
• All other vendors: You’ll see your specific pricing only after ZenOne connects to your supplier account using your login credentials.

Even before full connection, ZenOne provides tools to help you analyze market trends and identify which suppliers may have the lowest price for specific items at any given time.

That’s our goal—and we’re working hard to get the entire industry there. Our vision is for prices and stock levels to be updated and fully synced in real time with every supplier and manufacturer that sells direct.

Today, about 80% of the products you order daily are updated at least once per day. The remaining 20%—the more stubborn crowd—are slowly seeing the value and coming onboard.

Quick note: if you ever purchase a product and the price isn’t accurate, suppliers will almost always honor it on a one-time basis.

Absolutely. If you have negotiated pricing with a supplier, we can load it into your account so that ZenOne reflects your actual costs.

Yes. You can set user permissions for ordering, viewing budgets, managing inventory, and more—so each team member sees only what they need.

Nope—we do that for you. Just let us know which suppliers you use, and we’ll make sure your team has access to the right catalogs.

Yes. Every order is stored in your ZenOne dashboard, so you can see exactly what was ordered, when, and from whom.

Yes. In many cases, ZenOne can connect you with new suppliers or enable guest checkout—so you can access more products without setting up new accounts yourself.

ZenOne tracks what you order and use, so you can see what’s in stock, what’s running low, and what needs to be reordered. You can also scan QR codes to update counts and avoid over- or under-ordering.

No installation needed—ZenOne is cloud-based and runs in your browser. It works on any device with an internet connection.

Just sign up and connect your suppliers. Our onboarding team will help you get up and running, often in under an hour.

Plans start at $49/month. No contracts, no setup fees, and a free trial to test it out. See our pricing page for details.