• Location: United States (Remote)
• Travel: Occasional travel (every few months) for in-person collaboration with vendors, customers, and the engineering team in Austin or other U.S. locations.
• Compensation: $165,000+ base salary + annual bonuses + comprehensive benefits

About ZenOne

ZenOne is building the operating system for independent dental practices.

Today, we help practices discover, purchase, and manage dental supplies through a modern B2B marketplace.

But we believe this is only the beginning.

Our long-term vision is to build an entirely new category of software focused on back-office operations, from purchasing and inventory management to budgeting, vendor management, and AI-powered operational workflows.

Behind every great marketplace is an operational engine.

At ZenOne, Vendor Operations isn’t simply about managing supplier relationships. It’s about building the systems, processes, and infrastructure that allow hundreds of vendors and thousands of products to work together seamlessly.

This is not a role for someone who simply maintains existing processes.

We are looking for a builder who enjoys bringing structure to complexity, eliminating manual work, and designing scalable operational systems.

About the Role

As Head of Vendor Operations, you will build and lead the operational foundation behind the ZenOne marketplace.

You’ll work directly with the CEO, engineering team, vendors, and internal operations team to improve how suppliers onboard, how product data flows through the platform, how orders are processed, and how operational workflows evolve as the company grows.

This is a highly cross-functional role that combines operations, technology, process improvement, vendor management, and systems thinking.

Success won’t be measured by how many problems you solve yourself.

Success will be measured by how many problems no longer exist because you’ve built systems that prevent them.

What You’ll Do

Vendor Operations

• Build strong relationships with supplier and manufacturer partners.
• Lead vendor onboarding from initial agreement through successful launch.
• Create scalable onboarding playbooks and operational standards.
• Continuously improve the vendor experience while maintaining operational consistency.

Marketplace Operations

• Own the health and accuracy of the marketplace catalog.
• Improve pricing synchronization, product data quality, and catalog consistency.
• Partner with vendors and engineering to improve API integrations and data automation.
• Monitor operational KPIs and proactively identify opportunities for improvement.

Order Operations

• Improve workflows surrounding order routing, exceptions, returns, cancellations, and fulfillment.
• Identify recurring operational issues and eliminate root causes.
• Work closely with Customer Success to improve the member experience.

Process & Automation

• Design scalable operational workflows that reduce manual work.
• Build SOPs and documentation that support a growing team.
• Identify opportunities to automate repetitive operational tasks.
• Partner with Engineering and Product to improve internal tools and operational efficiency.

Leadership

• Build and mentor the Vendor Operations team as ZenOne grows.
• Establish clear operating metrics and accountability.
• Foster a culture of ownership, continuous improvement, and operational excellence.

What We’re Looking For

• 7+ years of experience in operations, marketplace operations, vendor management, supply chain technology, SaaS operations, or similar environments.
• Experience building or improving operational systems in a high-growth company.
• Strong systems thinking and process design skills.
• Experience leading cross-functional initiatives involving technology and operations.
• Comfortable working with APIs, integrations, operational workflows, or technical teams (technical background not required).
• Excellent organizational and project management skills.
• Strong analytical and problem-solving abilities.
• Outstanding communication and relationship-building skills.
• Comfortable making decisions with incomplete information.
• Strong ownership mindset with the ability to build processes from scratch.
• Dental experience is a huge plus.

You’ll Be Successful Here If You…

• Naturally think in systems rather than individual tasks.
• See manual work as an opportunity for automation.
• Enjoy creating order from complexity.
• Look for root causes instead of temporary fixes.
• Build processes that continue improving after you’ve stepped away.
• Balance speed with operational excellence.
• Love working across teams and bringing people together around better workflows.
• Take ownership without waiting to be asked.
• Care deeply about building something that scales.

Your First 90 Days

Your first three months will focus on learning how the marketplace operates and identifying opportunities to improve efficiency, quality, and scalability.

Success during your first 90 days will look like:

• Build strong relationships with key vendors, engineering, and internal teams.
• Develop a deep understanding of ZenOne’s marketplace operations.
• Document current workflows and identify operational bottlenecks.
• Recommend improvements that simplify vendor onboarding and day-to-day operations.
• Lead at least one meaningful operational improvement from idea through implementation.
• Begin establishing operational metrics and dashboards that help the team make better decisions.
• Demonstrate ownership and the ability to independently improve the business.

Working Style & Expectations

ZenOne is a high-ownership, fast-paced environment.

We value transparency, curiosity, continuous improvement, and measurable impact.

You’ll have direct access to company leadership and significant influence over how the marketplace evolves.

We expect people who challenge existing processes – not protect them.

If there’s a better way to operate, we want to hear it.

What We Offer

• Competitive base salary of $165K+
• Annual performance bonus
• Additional annual bonus tied to platform growth (GMV or Operational Revenue)
• Stock option 
• 100% company-paid base health insurance for employees and their families
• Four weeks of paid vacation
• One additional week off during the Christmas holiday
• Remote-first work environment
• Occasional in-person collaboration with the team
• High ownership and autonomy
• Direct collaboration with company leadership
• Opportunity to build and scale a critical function from an early stage

Why Join ZenOne?

This is an opportunity to build something that matters.

You’ll work directly with vendors, customers, company leadership, and a highly collaborative engineering team to solve real operational problems – not simply maintain existing processes.

You’ll have the freedom to make decisions, the ownership to see your ideas come to life, and the opportunity to leave a lasting impact on both the company and the people who use our platform every day.

If you enjoy learning, solving complex problems, and creating systems that scale, we’d love to meet you.