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Honest conversations with the people shaping the future of dentistry. From practice owners to industry disruptors, we dive into real stories, smart strategies, and behind-the-scenes insights you won’t hear anywhere else. No fluff—just the ideas and experiences that move dental practices forward.

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Revolutionizing Dental Distribution with Robotics

In this episode of the Zen One podcast, Tiger Safarov interviews Jordan Lorenz from Dental City about the implementation of automation and robotics in their warehouse. They discuss the evolution of Dental City, the importance of supply chain excellence, and how robotics enhance efficiency while maintaining human oversight. The conversation also covers the challenges faced during the project kickoff, the feedback received from the industry, and the customer-centric approach that drives their operations. Looking ahead, they explore the future of supply chain management in the dental industry and the importance of being prepared for unforeseen challenges.

05/28/2025

27:18

About Jordan Lorenz:

https://www.linkedin.com/in/jordan-lorenz-b3bb311b/

Takeaways

  • Automation allows for faster order processing and shipping.
  • Robotics enhance efficiency while maintaining human oversight.
  • The success of the project relied on meticulous planning and execution.
  • Feedback from the industry has been largely positive, with minimal complaints.
  • A customer-centric approach is essential for distribution success.
  • The integration of technology prepares the company for future challenges.
  • Human verification remains crucial in the automation process.
  • The culture within the organization supports innovation and adaptation.
  • Maintaining a single distribution center can enhance quality control.
  • The flexibility of being a privately held company allows for quick adaptations.

Chapters

00:00 Introduction to Automation in Dental Distribution

02:47 The Role of Robotics in Supply Chain Excellence

06:04 Human-Robot Collaboration in the Warehouse

09:06 Project Kickoff and Implementation Challenges

11:53 Feedback and Industry Response

14:59 Customer-Centric Approach in Distribution

17:58 Future of Supply Chain in Dental Practices

All Episodes